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Privacy Policy – Skymech FZC

1. Introduction

This Privacy Policy explains how Skymech FZC (“Skymech”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal data when you use our website, Platform, and Services. We process personal data in accordance with applicable data protection laws, including the UAE Federal Decree‑Law No. 45 of 2021 on the Protection of Personal Data (PDPL), and any other applicable laws where our users are located.

2. Data controller and contact details

Skymech FZC is the data controller responsible for your personal data. If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

  • Email: 

  • privacy@skymech.ai

  • Address: Skymech FZC, [insert registered address], Dubai, United Arab Emirates.

3. Personal data we collect

We may collect and process the following categories of personal data:

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  • Identification and contact data: name, email address, phone number, company name, job title.

  • Account data: username, password, role and permissions, subscription plan, usage preferences.

  • Transaction data: details of Services purchased, invoices, payment status and method (we do not store full card details).

  • Business and vehicle data: workshop details, customer names and contact details, vehicle information, service records and related notes.

  • Technical data: IP address, device and browser information, access dates and times, referring URLs, and other log data.

  • Communication data: messages and support requests submitted through the Platform, emails, and feedback.

4. How we collect personal data

We collect personal data when you:

  • Register for an account or create a profile.

  • Use the Platform and input data about your business, customers, or vehicles.

  • Purchase or subscribe to Services.

  • Contact us for support or send us feedback.

  • Interact with our website or communications, including through cookies and similar technologies.

5. How we use personal data

We use personal data for the following purposes:

  • To provide, operate, and maintain the Platform and Services.

  • To create and manage user accounts, process subscriptions and payments, and provide customer support.

  • To personalize your experience, improve the Services, and develop new features.

  • To send you important service‑related communications, such as security alerts, booking confirmations, and billing notices.

  • To send you marketing communications about Skymech products and services, where permitted by law and subject to your preferences.

  • To comply with legal obligations and respond to requests from competent authorities.

  • To protect our rights, property, users, and the security and integrity of the Platform.

6. Legal bases for processing

Depending on your location and applicable law, we process personal data on one or more of the following legal bases:

  • Performance of a contract: where processing is necessary to provide the Services you request.

  • Legal obligation: where we need to comply with laws, such as accounting or regulatory requirements.

  • Legitimate interests: to operate, improve, and secure the Platform, provided such interests are not overridden by your rights.

  • Consent: for certain activities, such as some marketing communications, where required by law. You can withdraw your consent at any time.

7. Cookies and similar technologies

We use cookies and similar technologies to enable the functioning of the website, remember your preferences, and analyze usage of the Platform. You can manage your cookie preferences through your browser settings and, where required, via our cookie banner. Disabling certain cookies may affect the functionality of the Services.

8. Sharing of personal data

We may share personal data with:

  • Service providers who process data on our behalf, such as hosting providers, payment processors, communication platforms, and analytics providers.

  • Business partners and workshops who use Skymech Services to fulfill bookings or manage customer relationships, where applicable.

  • Professional advisers, auditors, or insurers where necessary for our legitimate business purposes.

  • Competent authorities, regulators, or law enforcement where required by law or to protect our rights or the rights of others.
    We require our service providers to handle personal data in a secure manner and in accordance with applicable law.

9. International data transfers

Some of our service providers or servers may be located outside the United Arab Emirates. Where personal data is transferred internationally, we take appropriate steps to ensure an adequate level of protection in accordance with applicable data protection laws (for example, by using contractual safeguards).

10. Data retention

We retain personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, comply with legal and accounting obligations, resolve disputes, and enforce our agreements. When personal data is no longer required, we will delete or anonymize it in a secure manner.

11. Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. However, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for using strong passwords.

12. Your rights

Subject to applicable law, you may have the right to:

  • Request access to the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your personal data in certain circumstances.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing is based on your consent.
    To exercise your rights, please contact us using the details above. We may need to verify your identity before responding.

13. Children’s data

Our Services are not intended for individuals under 18 years of age, and we do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us so we can delete it.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on our website and indicate the date of the latest revision. Where appropriate, we will notify you through the Platform or by email. Your continued use of the Services after the effective date of any changes signifies your acceptance of the updated Privacy Policy.

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