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Payment Policy

This focuses on methods, timing, security, and failed payments.

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  • Accepted payment methods
    “We accept the following payment methods for purchases made through the Platform:

  • Credit and debit cards (e.g., Visa, Mastercard, etc., as supported by our payment partners).

  • Selected digital wallets or local payment methods, where available.

  • Bank transfer or cash on delivery, where explicitly offered for specific services.
    Availability of payment methods may vary by country, currency, and type of service.”

  • Currency and pricing
    “All charges are processed in United Arab Emirates dirhams (AED), unless otherwise stated. If your card or account is denominated in a different currency, your bank or payment provider may apply currency conversion rates and fees, which are outside our control.”

  • Authorization and timing of charges
    “By submitting a payment method, you represent and warrant that you are authorized to use that method and that you authorize us and our payment providers to charge the full amount to that method, including all applicable taxes and fees. For subscriptions, you authorize recurring charges to your selected payment method at the beginning of each billing period until you cancel your subscription.”

  • Payment security
    “We use third‑party payment gateways to process card and wallet payments securely. Your full card details are transmitted directly to the payment gateway and are not stored on our servers. We and our payment providers implement appropriate security measures, including the use of encryption and 3D Secure or similar authentication technologies, to protect your payment information.”

  • Failed payments and chargebacks
    “If a payment is declined, fails, or is reversed (including via chargeback), we may suspend or cancel access to the relevant order or subscription until full payment is received. You agree to contact us first to resolve any payment issues before initiating a chargeback, where permitted by your payment provider.”

  • Taxes and fees
    “Prices displayed on the Platform may be inclusive or exclusive of applicable taxes (including VAT), as indicated at checkout. You are responsible for any additional fees charged by your bank, card issuer, or payment provider (such as foreign transaction fees or overdraft fees).”

  • Invoicing
    “Where applicable, we will issue electronic invoices for purchases made through the Platform, which will be available in your account or sent to the email address associated with your account.”

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